Customer Care

Contact: If you need to reach us with questions about your order, please email sales@thecarriagehousedesigns.com or send a message to our admin hub on facebook at this link.  

Returns/Exchanges on Preorder items: 

Pre-order items are made specifically for you in a size requested by you. For this reason, pre-order items are considered a final sale and cannot be returned for refund. We also cannot exchange sizes once order is placed. Defective/flawed pre-order item(s) will be exchanged if available. If an exchange is not available, a refund will be issued. If your item is defective upon receipt, please email us at sales@thecarriagehousedesigns.com within 3 days from confirmed delivery date for assistance.